Unable to come to our shop? No problem! Mail your damaged device into us and we will fix and return it to you! Follow the 5 steps below to get started! 

  • Back up your device

  For most mobile phones, there is 99% of chance that your data will be safe. For the complicated problems, we try to make every effort to keep it intact, however we cannot guarantee the safety of your data. The reason is that often it is outside of your control and the data may already be lost before we examine the device. Therefore, we recommend you back up your data regularly if possible. We do not delete your data or factory reset like other repairs centre, your data will be safe and treated as strictly confidential.

Apple Backup Tutorial Android Back Up Tutorial Windows Phone Backup Tutorial  

  • Mail us your device

  We suggest carefully wrapping your device in bubble wrap or placing it in a protective box for shipping. Please leave us with your contact details and what need to be fix.

 

VG Phones

Shop 25A/620 Victoria Street

Richmond Vic 3121

03 9421 4357

 

  • Received and Repaired

We will send you a sms via automatic system that we have recevied your phone.

  • Payment request

Once the damage is assessed we will contact you regarding payment. We accept many forms of payment including direct bank transfer, debit cards, credit cards via PayPal on our website.

  • Returned

We sms  you with a tracking number of your device (free registered returned postage from us). Repairs are performed within 24 hours of receipt.